1) Where is my order?
After you placed your order, our service and warehosue team need some time (1-2 business days) to confirm and process it. You can see our 'MY ORDER‘ page for more details.
You may view your package's arrival updates by clicking My orders' -->'TRACK SHIPMENT'
For more help, please contact us.
Telephone: 0727 535 595
Email: care.ke@oraimo.com
WhatsApp: 0728 810 810 / 0797 288 388
Customer Service Hours: Monday - Friday 9AM to 6PM
2) How long will it take for my order to arrive?
SUpon successful order placement, we usually process the order within 1 working day. Delivery takes within 2 to 6 business days. While we cannot guarantee delivery times, if your order exceeds the specified timeframe without delivery, feel free to reach out to customer service for assistance.
Telephone: 0727 535 595
Email: care.ke@oraimo.com
WhatsApp: 0728 810 810 / 0797 288 388
Customer Service Hours: Monday - Friday 9AM to 6PM
3）How do I track my order?
You can check the status of your order at https://ke.oraimo.com/user/order. After your order shipped out, an email with a tracking number will be sent to you. To track your parcel, simply enter your order number O-KE...... on our tracking page here:https://ke.oraimo.com/order/track
4) How long will the order take to arrive?
Shipping & delivery of orders placed normally takes 2 to 5 business days depending on your location and availability.
You may view your package's arrival updates by clicking My orders' -->'TRACK SHIPMENT'
For more help, please contact us.
5）I would like to know if my order has been shipped or processed?
Hello there, Please be informed that your order summary has been sent via the email you provide while placing the order. For further assistance, do reach out to the customer service numbers on the website.
6）Will I have to pay for shipping & delivery separately to the rider when he delivers?
Hello, please be informed you do not have to pay any extra charges aside the amount clearly stated on your parcel.
7）How much is the shipping fee/shipping & delivery fee?
FREE shipping for orders above KES1500. (Remote Areas not Included)
If the order amount less than KES1500, there will be an additional shipping fee: KES300.
More shipping cost details please check,https://ke.oraimo.com/pages/shipping-&-delivery-policy , And please be informed that the shipping fee is calculated together in your order.
8）Can I open the parcel before payment?
Parcels can only be opened after payment is received. Any issue with regards to the package can be raised to our customer service team.
9）What are your shipping options?
Standard shipping for most parts of the country normally takes 2-5 business days.