All of our products come with a 6-12 months warranty (lifetime warranty for some items), and our friendly customer service professionals are always standing by to help.

For product issue to ask a replacement & Return. Our after-sales service uses offline after-sales stores to directly handle returns and exchanges. For details on the official website of the after-sales store, please refer to https://www.carlcare.com/.

Before going to offline after-sale service centres. Please contact us by: care.ke@oraimo.com

With your order ID, product picture, and issue description. 

Then we will contact and help you to solve the problem.
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